{"xsrfToken":"f9696d09c88c81682da7bdb0fed081fedd2061d8_lout","branding":{"id":"1","key":"esherpa","name":"MS Sherpa support","portalBaseUrl":"/servicedesk/customer/portal/1"},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welkom to the MS sherpa helpdesk","sharedPortalName":"MS Sherpa Helpdesk","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"nl-NL":{"helpCenterTitle":"Welkom bij de MS sherpa helpdesk","sharedPortalName":"MS Sherpa helpdesk","localeDisplayName":"Dutch (Netherlands)"},"en-US":{"helpCenterTitle":"Welkom to the MS sherpa helpdesk","sharedPortalName":"MS Sherpa Helpdesk","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"nl-NL","userLanguageTag":"en-US","portalThemeColor":"#040704","helpCenterTitleColor":"#0b0b0b","bannerMediaApiUrl":"https://api.media.atlassian.com/file/e4fb09ac-f0d3-4116-a1ab-f024e6b3e834/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkNGQ2NzA4OS0xZjQ1LTQ4MDAtOWQyYy0zNmIxMGQ1MjI1NzMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmU0ZmIwOWFjLWYwZDMtNDExNi1hMWFiLWYwMjRlNmIzZTgzNCI6WyJyZWFkIl19LCJleHAiOjE2OTUzNjk0MTEsIm5iZiI6MTY5NTM2ODgxMX0.zl1TQuNuRQkhwPvb1Ti5AjLEZujkn9lsrZPb-K8OhAA&client=d4d67089-1f45-4800-9d2c-36b10d522573&height=300&mode=fit","bannerMediaApiFileId":"e4fb09ac-f0d3-4116-a1ab-f024e6b3e834","useDefaultBanner":false,"isBannerAvailable":true},"portal":{"id":"1","key":"esherpa","projectId":10000,"serviceDeskId":1,"name":"MS Sherpa support","description":"<p>We helpen je graag!</p>","portalBaseUrl":"/servicedesk/customer/portal/1","onlyPortal":true,"reqTypes":[{"id":"36","name":"Idee of verzoek nieuwe functionaliteit","descriptionHtml":"","callToAction":"Idee of verzoek nieuwe functionaliteit","introHtml":"<p>Heeft u verzoeken of ideeën voor verbetering van de app, dan horen wij het graag</p>","icon":10498,"iconUrl":"https://mssherpa.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10498","groups":[1],"key":""},{"id":"38","name":"Technisch probleem / defect in de app","descriptionHtml":"<p>U zit nu in een interactief tool. Zodra u uw vraag in het onderwerpsveld intypt, worden artikelen zichtbaar, die gerelateerd zijn aan uw vraag. Mocht u uw vraag hiermee niet kunnen beantwoorden, vragen wij u om in het beschrijvingsveld uw vraag te omschrijven en vervolgens aan ons te versturen.</p>\n<p>Onze servicemedewerkers geven vervolgens uiterlijk binnen 3 werkdagen een reactie op uw aanvraag.</p>","callToAction":"Technisch probleem / defect in de app","introHtml":"<p>Werkt er iets niet goed of heeft u last van een technisch probleem met de app, dan horen we het graag</p>","icon":10550,"iconUrl":"https://mssherpa.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[1],"key":""},{"id":"37","name":"Vraag","descriptionHtml":"<p>U zit nu in een interactief tool. Zodra u uw vraag in het onderwerpsveld intypt, worden artikelen zichtbaar, die gerelateerd zijn aan uw vraag. Mocht u uw vraag hiermee niet kunnen beantwoorden, vragen wij u om in het beschrijvingsveld uw vraag te omschrijven en vervolgens aan ons te versturen.</p>\n<p>Onze servicemedewerkers geven vervolgens uiterlijk binnen 3 werkdagen een reactie op uw aanvraag.</p>","callToAction":"Vraag","introHtml":"<p>Heeft u een vraag, dan helpen wij u graag verder</p>","icon":10466,"iconUrl":"https://mssherpa.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[1],"key":""},{"id":"2","name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","introHtml":"<p>Choose this if you have questions about licensing or billing.</p>","icon":10536,"iconUrl":"https://mssherpa.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10536","groups":[],"key":""},{"id":"4","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":10549,"iconUrl":"https://mssherpa.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[],"key":""},{"id":"3","name":"Product trial questions","descriptionHtml":"","callToAction":"Product trial questions","introHtml":"<p>Trying out our product and want more information? Select this and we'll be happy to answer your questions.</p>","icon":10541,"iconUrl":"https://mssherpa.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[],"key":""},{"id":"6","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":10545,"iconUrl":"https://mssherpa.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10545","groups":[],"key":""},{"id":"7","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"<p>Let us know your idea for a new feature.</p>","icon":10535,"iconUrl":"https://mssherpa.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10535","groups":[],"key":""},{"id":"8","name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","introHtml":"<p>See a place where we can do better? We're all ears.</p>","icon":10539,"iconUrl":"https://mssherpa.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10539","groups":[],"key":""},{"id":"1","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":10520,"iconUrl":"https://mssherpa.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[],"key":""},{"id":"5","name":"Verzoek gemaild","descriptionHtml":"","callToAction":"Verzoek gemaild","introHtml":"<p>Verzoek ontvangen van je e-mailsupportkanaal.</p>","icon":10527,"iconUrl":"https://mssherpa.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""}],"reqGroups":[{"id":1,"name":"General"}],"orderMapping":{"1":[38,36,37]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"8138be54-94ce-3044-88de-91aa570a8daa","appLinkName":"System Confluence","appLinkUrl":"https://mssherpa.atlassian.net/wiki","spaceKey":"ESHERPA","spaceName":"Sherpa Kennisbank","spaceUrl":"https://mssherpa.atlassian.net/wiki/spaces/ESHERPA","isServer":false},"labels":[],"projectKey":"CS","serviceDeskId":1,"kbLinkDomainURLs":["https://mssherpa.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"CS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false},"sharedPortal":{"name":"MS Sherpa Helpdesk","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://mssherpa.atlassian.net/wiki","kbLinkDomainURLs":["https://mssherpa.atlassian.net"]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}

{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=mssherpa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"f9696d09c88c81682da7bdb0fed081fedd2061d8_lout","baseUrl":"https://mssherpa.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://mssherpa.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"d4d67089-1f45-4800-9d2c-36b10d522573","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","anonymousEnabled":true,"requestIntroEnabled":true}